Agilent’s product development, manufacturing and service/support operations meet applicable ISO requirements and most are certified to the ISO 9001:2008 standard. In achieving ISO 9001:2008 or ISO 13485:2003 certification, Agilent has demonstrated to third-party auditors that they have certain processes in place and under control. These processes involve activities as listed below. Additionally, Agilent maintains a company-wide ISO 14001:2004 certificate for their Environmental Management System.
- Continuous process improvement
- Corrective action
- Customer satisfaction
- Document and record control
- Incoming quality control/In-process inspection/Final inspection
- Internal audits
- Inventory management
- Management review/Management involvement/Resource management
- Procurement control
- Statistical process control
- Organisation structure/Organisation change
This, together with the relationships they have developed with other key opinion leaders and institutions, has allowed them to clearly identify the needs of scientists. As a result, they aim to deliver high quality, reproducible and cost-effective analyte control material for same-slide use in histopathology
Lucigen has adopted a process-based quality management system as the way they accomplish daily work and deliver the products you require when you need them. Process-based quality starts with the principle that the customer is the final judge of any company’s value. Lucigen’s work is organised to understand what customers require, to design the most reliable way to produce and deliver it, and to measure how they are doing every step of the way.